7 Tips for Effective Mediation and Conflict Resolution

Brad Heckman, Chief Executive Officer of the New York Peace Institute, shares seven vivid images on effectively mediating disputes.

We don’t know what we think we know about people in conflict.
— Brad Heckman

Whether your a party to a lawsuit, an attorney with clients headed to mediation, or a mediator refining your dispute resolution skills, this TedX Talk provides great insight on how to understand "It's Not About you," "Dare to be Dumb," "Reflect," "Embrace the Silence," "Be the Cow," "Time Travel," and "Dance with Zombies."

TED Talks are licensed under the Creative Commons license "Attribution - NonCommercial - NonDerivative"